Promote Iligan

Job description

CLUSTER MANAGER

🗂 JOB CLASSIFICATION

 Position Title: Cluster Manager

 Job Category: Managerial

 Job Type: Full-time

 Department: Branch Operations Department Management

 Function: Multi-Branch Operations, Leadership, Compliance, Performance Management

 Scope: Oversees multiple branches/stores within an assigned region or cluster; willing to

travel as required

📌 Key Responsibilities

1. Multi-Branch Operations Oversight

o Supervise day-to-day operations across multiple branches to ensure consistency,

efficiency, and adherence to company policies and procedures.

o Implement and standardize operational practices across the cluster to ensure service

quality and operational excellence.

2. Performance Management

o Monitor and evaluate individual branch performance, ensuring achievement of sales

targets, operational KPIs, and customer service standards.

o Identify underperforming branches and implement improvement plans.

3. Leadership and Staff Development

o Provide leadership and direction to Branch Operations Heads within the cluster.

o Conduct regular performance reviews, training, and coaching sessions for branch leaders

and staff.

o Support recruitment and talent development within assigned branches.

4. Customer Experience and Relationship Building

o Ensure excellent customer service and satisfaction across all branches.

o Handle escalated customer concerns or critical service issues from any branch within the

cluster.

o Build partnerships and foster local community relationships when needed.

5. Sales and Business Growth

o Assist in the development and execution of regional sales strategies.

o Support branches in driving promotional campaigns, cross-selling initiatives, and

revenue-generating activities.

o Analyze sales data and market trends to identify growth opportunities.

6. Reporting and Analytics

o Consolidate and analyze operational and financial reports from all branches under

management.

o Present regular updates and recommendations to senior leadership.

7. Compliance and Audit Readiness

o Ensure that all branches comply with internal policies, government regulations, and

industry standards.

o Lead internal audits and prepare corrective action plans when required.

8. Facilities and Asset Management

o Ensure branches are maintained in good condition and that all equipment, tools, and

systems are functional.

o Coordinate large-scale maintenance, renovation, or upgrade projects across the cluster.

Qualifications

 Must be a graduate of any 4-year course

 With 3–5 years of managerial experience, preferably overseeing multiple locations or teams

 Willing to travel frequently to different branches within the assigned cluster

 Able to work Monday to Saturday, 8:00 AM to 5:00 PM, with flexibility to render overtime when

required

 Strong background in operations management, leadership, and strategic planning

 Proven skills in team development, performance monitoring, and problem resolution

 Excellent communication, coordination, and organizational skills

 Proficient in MS Office and operational reporting tools