Job description

Customer Relations

Receive & In-charge in DHSUD and legal cases
Process, handles & provides documents, data/information & feedback needed from concerned departments for the drafting of the response letters to DHSUD and other regulatory agencies
Provide support to the Team to achieve a score of at least 4/5 or a “Very Good” rating
Answers Calls, Text, and Emails from client
Assist client’s inquiry and complaints
Report the complaints to the respective department
Follow ups on Unit Concerns.

Monitoring

Provide general administrative support, attend to concerns, prepares, monitor, and make monthly request for office supplies consumption within the team with the objective of ensuring smooth business operations
Process the consumables request such as cash advance and other requests essential for day-to-day operation

Customer Retention

Retain the customer long term.
Provide value added services related to products & systems
Offer effective response time to clients concerns

After Sales Processes & Systems

Develop after sales monitoring controls
Recommend collaborative systems with other department

Manage Customer to Business Communication

Maintain close coordination w/ buyer & agent in most communication lines
Develop & distribute emails, letters & other correspondence regarding problem resolution